Benefits:

Competitive salary
Dental insurance
Employee discounts
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Locally based in Mt. Juliet TN, 24-7 Hotel Management offers a stable work environment with an open-door policy, paid vacation, paid training, supplemental vision, dental and life insurance; discounted room nights when traveling in our family of hotels and opportunties for advancement. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.

The Assistant General Manager works under the direction of the General Manager and is responsible for the overall guest services and financial accuracy of the hotel to include supervision and training of guest services representatives and night audit staff. This person may also provide assistance in all areas of the hotel, including front desk, housekeeping, maintenance and food and beverage as necessary.

Job Requirements:

Responsible for the appropriate scheduling of the guest services representatives and night audit staff
Acting in the capacity of General Manager in their absence
Reviewing all shifts and ensuring that any and all issues are addressed and documenting that information
Responsible for holding guest services meetings and ensuring that the employees are kept informed
Training of the guest services staff on all required training programs
Responsible for the Medallia and social media scores, review the scores with the staff, site areas for improvement
Handle guest complaints and special requests, motivates staff and establishes a productive and positive work environment
Responds promptly to any guests inquiries or complaints (if reasonable) by either doing it himself/herself or delegating a co-employee
Shows personal control in front of guests by maintaining positive attitude, staying calm & patient, avoiding use of negative language, and never displaying anger; demonstrates a commitment to servicing the guest
Covers other areas of the hotel as needed

Necessary Skills:
• Ability to problem solve and shift focus when business demands
• Ability to effectively communicate specific oral and written instructions to all levels of staff and hotel management
• Ability to effectively communicate with guests in a friendly, approachable, and professional manner
• Ability to prioritize all aspects of hotel functioning
• Willingness and ability to adapt function as necessary to meet business demands
• Desire to focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide and require an excellent experience
• Strong computer skills in Microsoft Office, including word processing, utilizing spreadsheets, and familiarity with property specific property management systems.
• Must be able to communicate effectively in both verbal and written form via Word documents, Excel spreadsheets, email, text, or other software applications

Physical Requirements:
• Must be able to stand for extended periods of time
• Must be able to lift up to 10 pounds frequently and 20 pounds periodically
• Must be able to pull up to 20 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Required Education & Experience
• High School, Technical College / Associates Degree or Some College
• Minimum 1 years experience as a department supervisor
• Minimum 2 years hotel operations experience in a supervisory capacity

24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation: $40,000.00 - $50,000.00 per year

We are an exciting world class leader in the hospitality industry.

We have maximized our profit potential through training, support, and by creating a dynamic culture for our quality personnel.

We have empowered our Guest Services Agents to execute their duties in a manner that ensures our Guests Come First as they are the closest to our guests.

We sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the “WOW” factor to every guest contact.

We have made TEAMWORK central to every endeavor.

We challenge every individual to strive for excellence through high performance and loyalty to our guests and our organization.

We are unwilling to lower our standards or accept second best efforts from our personnel.

We promote innovation, initiative, and creativity.

We are constantly striving to improve ourselves.

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